1. Scope

This policy applies to orders from Germany, the European Union as well as from non-EU markets (including the United States, Canada, the United Kingdom, Australia). Mandatory consumer protection laws of your country of residence remain unaffected.

2. Right of Withdrawal (EU/Germany)

Our products are produced individually using the print-on-demand process.

For standard items (e.g., T-shirts with pre-defined designs where you only choose size and color), the statutory 14-day right of withdrawal applies under §§ 355 ff. BGB / Art. 9 ff. EU Consumer Rights Directive.

Exception: For customized or personalized products (e.g., with names, photos, or custom text at your request), no right of withdrawal applies (§ 312g (2) No. 1 BGB / Art. 16(c) EU Consumer Rights Directive).

The legally required information and the model withdrawal form can be found below.

3. Model Withdrawal Form (EU)

(If you wish to withdraw from the contract, please complete this form and send it back.)

To:
Dmytro Serdiukov & E-Commerce
Familienzentrum 4
91332 Heiligenstadt i. OFr.
Germany
E-Mail: info@tragsmomente.de

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only for notification on paper)
• Date

(*) Delete as appropriate.

4. Defects, Wrong Deliveries & Transport Damage (EU & International)

Please report quality issues, wrong deliveries, or transport damage within 30 days of receipt. After review, we will arrange for replacement or refund.

Note: This 30-day period is for quick processing and does not limit your statutory rights (in particular, the two-year warranty period in the EU/Germany).

Contact for complaints

5. Returns

• Returns are only possible after prior approval from our support team.
• The return address will be provided individually and may vary depending on our production partner (e.g., within the EU or the USA).
• Unannounced returns cannot be accepted or refunded.

6. Cancellations

Since production starts immediately after order placement, cancellation is only possible if the order has not yet entered the production process. Please contact us immediately.

7. Customers Outside the EU

• United States: There is no general statutory right of withdrawal for online purchases. Our No-Return Policy applies, except in cases of defects or wrong deliveries.
• Canada, United Kingdom, Australia: Return rights apply according to local consumer protection laws. Additionally, import duties and taxes may apply upon delivery and must be borne by the customer.

8. Alternative Dispute Resolution (EU)

The former EU ODR platform was discontinued on July 20, 2025. Current information on consumer redress can be found at: consumer-redress.ec.europa.eu.

9. Governing Law & Jurisdiction

The mandatory consumer protection laws of your country of residence apply. Governing law and jurisdiction are determined by these laws. We do not use unilateral jurisdiction clauses.