1. Introduction

This Privacy Policy explains how TRAG'S Momente (“we”, “us”, “our”) collects, uses, and shares personal data when you visit our websites tragsmomente.com and tragsmomente.de, place an order, or interact with our services. Personal data means any information that identifies or relates to an identifiable individual. We process your data in compliance with applicable laws, including the General Data Protection Regulation (GDPR), UK GDPR, the California Consumer Privacy Act (CCPA/CPRA), and the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Data Controller

3. Categories of Data We Collect

• Identity data (name, address, account details)
• Contact data (email, phone number)
• Payment data (billing details, payment method, transaction records)
• Order data (purchased items, returns, preferences)
• Device & usage data (IP address, browser type, session data, cookies)
• Communications (support requests, messages, reviews)

4. Purposes of Processing

• Operating our online shop and providing services
• Processing and fulfilling your orders
• Payment processing and fraud prevention
• Customer service and communication
• Marketing and personalized advertising
• Legal compliance and enforcement of our rights

5. Legal Bases

Depending on your jurisdiction, we process personal data based on the following legal grounds:

• Consent (Art. 6(1)(a) GDPR, CCPA opt-in)
• Performance of a contract (Art. 6(1)(b) GDPR)
• Legal obligations (Art. 6(1)(c) GDPR)
• Legitimate interests (Art. 6(1)(f) GDPR, e.g. marketing, IT security)

6. Hosting & Platform

Our shop is hosted by Shopify Inc., 151 O’Connor Street, Ottawa, Ontario, Canada. For EU/UK customers, the responsible entity is Shopify International Ltd., Victoria Buildings, Dublin 4, Ireland.

Shopify may process data in Canada, the US, or other countries using Standard Contractual Clauses (SCC) to ensure an adequate level of protection.

More information: Shopify Privacy Policy

7. Fulfillment & Shipping

We work with print-on-demand partners to produce and ship your orders:

• Printful, Inc., Charlotte, NC, USA
• Printify, Inc., Wilmington, DE, USA

These partners act as processors. Data transfers to the USA are based on SCCs under Art. 46 GDPR.

8. Payments

We use third-party payment processors (e.g., Shopify Payments, PayPal, credit card providers). These providers only receive the necessary transaction data and process it securely and exclusively for payment purposes.

9. Cookies & Analytics

We use cookies and tracking technologies to provide core functions, analyze usage, and deliver personalized advertising (e.g. Google Analytics, Meta Pixel, Pinterest Tag). Where required, we request your consent via our cookie banner.

10. Social Media

We maintain profiles on Facebook, Instagram, Pinterest, and Google. When you interact with our content there, the respective platform’s privacy policy applies. Actions such as “likes” or “shares” may result in the transfer of personal data to these platforms.

11. Your Rights

Depending on your place of residence, you may have the following rights:

• GDPR / UK GDPR: Right of access, rectification, erasure, restriction, data portability, objection, and withdrawal of consent.
• CCPA/CPRA (California): Right to know, right to delete, right to opt-out of sale/sharing, right to non-discrimination.
• PIPEDA (Canada): Right to access, correction, and withdrawal of consent.

You can exercise your rights by contacting us at info@tragsmomente.de. We may require verification of your identity.

12. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by law (e.g. tax regulations). After retention periods expire, we delete or anonymize data.

13. Security

We implement appropriate technical and organizational measures to protect your data. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

14. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The current version is always available on our website.

15. Contact

If you have any questions or wish to exercise your rights, please contact: