FAQ

Select your desired product and size, and add it to your shopping cart. Then, follow the checkout process by entering your address and payment method. Production will then begin.

Available credit cards, PayPal, Instant bank transfer, Apple Pay, Google Pay and other options – depending on the region.

Changes are only possible within a few hours of placing your order. Contact us at info@tragsmomente.de .

Please also check your spam folder. If you haven't received an email, contact us at the address you provided.

Production time: 2-5 business days.

Delivery times:
• 🇩🇪 Germany: approx. 3–6 working days
• 🇪🇺 EU: approx. 5-10 working days
• 🇺🇸 USA: approx. 7–12 business days

Total (production + shipping): Germany 5–9 days, EU 7–15 days, USA 9–17 days.

Shipping costs vary depending on the country and product.

• Germany: from approx. €3.99
• EU: from approx. €5.99
• USA: from approx. 6.99 USD

The exact costs will be calculated at checkout.

Yes, we ship to Germany, all EU countries, and the USA. Shipping times and costs vary depending on the destination address.

As soon as your order has been shipped, you will automatically receive an email with a tracking link.

Since our products are individually manufactured, returns are generally excluded – except in cases of manufacturing or transport defects. You can find details in our cancellation policy .

Please send photos to info@tragsmomente.de within 7 days of receipt. We will review the case and offer a replacement or refund.

Refunds will be issued via the original payment method after review and approval by our support team.

Use our size chart in the size guide . Measure a well-fitting shirt at home and compare the measurements.

We use organic cotton, certified according to GOTS and OEKO-TEX®, among other materials. Details can be found in the respective product descriptions.

Washable at max. 30°C, turn inside out, do not tumble dry.

Yes. We offer a variety of cuts and fabrics – from classic basic shirts to organic versions. You can find the differences in the product descriptions.

Yes. We produce on-demand, avoid overproduction, and work with certified partners. Many products are GOTS, OEKO-TEX®, and PETA certified.

Yes. We use packaging made from recycled or easily recyclable materials.

Not currently.

Send us an email to info@tragsmomente.de or use the contact form. We will respond within 24–48 hours on weekdays.

You can find all legal information in the imprint , the privacy policy , the terms and conditions and the cancellation policy .